Help and Support Channels
A 60 minutes Ticket Response Warranty
Each ticket that you submit to the tech help Dept will be handled within about 60 mins. The common inquiries will be solved right away. Yet, if the support inquiry you have sent calls for some help from a qualified administrator, we will send the ticket to him and will notify you about the hold–off.
Professional Tech Support Service
We deliver 24x7x365 customer help and support through a super–fast ticketing system integrated into your Control Panel. You could email us anytime about any of the applications that come pre–installed on your virtual server, this includes the selected Operating System, the server management panel and our in–house created Hosting Control Panel.
A Descriptive Help Zone
Each section of the Hosting Control Panel that is included free–of–charge with your VPS offers you an inbuilt knowledge base. You’ll find a variety of thorough how to articles and a selection of step–by–step video tutorials that show all the common web site managing tasks. You can access them by clicking the Help or Video control keys in the top right side of each Control Panel section.