1 hour ticket response
We are dedicated to providing a fast and adequate reply to every helpdesk ticket posted by a user. Our knowledgeable client service team members will examine your request and will offer you the most effective solution. We offer a 1–hour response time guarantee for all trouble tickets. In reality, the average technical support ticket response time has proved to be twenty minutes.
An Excellent Client Care Service
Our client care staff members possess extensive experience in the cloud plans business and are practiced enough to provide a fast solution to your problem. If, however, the situation at hand is not within the competence of a technician, the helpdesk ticket will be sent to a developer or admin for additional investigation.
An Intuitive Help Center Section
In the Hosting Control Panel you’ll find an easy–to–browse Help section where you can find quick tips on how to use our web hosting services. You can get the answers to your questions in our F.A.Q. repository, find more tips in the web hosting account administration articles or watch our educational video tutorials.