Client Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
We offer a 60 min response time guarantee for any support ticket or e–mail that you send to the tech support team. We’ll speedily respond to all standard inquiries and forward right away the issue to our sysadmins if any additional assistance is required. If you make use of our Managed Services package, we will execute any of the included server administration services at a time that has been discussed with you upfront.
An Excellent Client Support Service
We will be available to you 24/7/365 to answer any inquiries that you may have related to our Hosting Control Panel or any of the applications that we have installed for you on the dedicated server. If you also require assistance with server management procedures, you can take a glance at our Managed Services package, which includes backup storage space, weekly OS updates, server monitoring and restarting procedures, as well as software installation and problem troubleshooting procedures
A User–Friendly Help Area
Every dedicated web hosting plan is equipped with our free Hosting Control Panel, which offers an in–depth knowledge base and a set of step–by–step video tutorials. Whenever you require assistance working with the Hosting Control Panel, just hit the Videos or Help buttons situated in the top right corner.