Although this isn't the keyfactor to help you distinguish a reliable cloud hosting provider from a bad one or a reseller from a real provider, the option to call and talk to a live person is an indicator that you aren't dealing with a one-person company and that you'll be able to get in touch with somebody whenever you need support. The telephone support for hosting services may vary from common to dedicated, therefore the issues that can be resolved through a phone call differ based on the specific company. In most cases, these issues are more basic and feature billing or 1st level tech issues because more difficult problems generally require a support ticket where both you and the system administrators can track what's going on with a specific issue. Nevertheless, being able to call your provider will save you considerable time and efforts for the multitude of tiny problems that may eventually show up when you manage your web hosting account.

Phone Support in Cloud Hosting

All of our cloud hosting plans offer telephone support fourteen hrs a day even on official holidays, so if you don't have an account yet, you will be able to call and find out more about our solutions or if we'll meet the system requirements for your websites. For your convenience, we have local phone lines in the United States, the United Kingdom and Australia, so that you can call the number that is nearer to you. If you're an existing customer, we will assist you in a timely manner with all the general and billing issues as well as with numerous tech issues to save you time and efforts - we acknowledge the fact that in some cases it's much easier speak with a live person to get things done promptly. Certainly, some problems cannot be resolved over the phone, so in such a case you'll be able to employ our ticketing system.

Phone Support in Semi-dedicated Servers

When you want more information regarding the semi-dedicated hosting plans that we supply, you have the option to call some of the three support phone lines that we have around the globe - in the U.S.A., the UK and Australia. Thus, you have the option to check ahead of time if our solutions will be appropriate for your web sites. In case you are already our customer and you've got a semi-dedicated account, you'll be able to reach us over the phone for 14 hours every day about any type of billing or general queries. For entirely technical matters you can take advantage of our ticketing system so as to contact our tech support since sometroubles simply require additional time to be solved, but we can help you on the phone with quite a few minor tech problems as well, saving you the time and efforts.