A live chat is a real-time method of communication between a website hosting company's support team and its customers. It is a very efficient way to receive some information about the web hosting services or have some issue resolved as you're talking with a live agent. The benefits of using a real-time chat service instead of calling or opening a support ticket are the low chance of mistakes when you exchange data like usernames or domain names, the faster response time as the communication is live as well as the fact that you don't have to stay on the chat constantly - you can do something else while the representative investigates the issue involved. What's more, you will be able to connect with a live chat room from any kind of computer which is connected to the Internet, avoiding the phone costs that you will need to pay if you're calling to another country.

Live Chat Support in Cloud Hosting

As we acknowledge the fact that a great number of troubles are often resolved when you talk to a live person, we offer a live chat service for all our potential and current clients. Our chat is online every single day and our customer care agents will assist you with a wide range of questions and troubles. If you aren't our client yet, you'll be able to learn more about our cloud hosting plans and the web hosting platform in general so that you can be certain that your web sites will work properly on our servers. In case you already have an account and you've got some questions or you experience any troubles with some of our services, you'll be able to join us on the live chat and we can supply you with the needed details or help you troubleshoot the issue. You will need to open a support ticket for specific troubles that need more time or the assistance of a sysadmin, still for a number of common problems you will get help on the spot.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we offer is available every single day, even on holidays and weekends. It is one of the best ways to find out more about our semi-dedicated hosting plans if you do not have an account yet or to get an issue resolved if you are a customer and our customer support agents will help you right away no matter what time of the day you join the chat. If you are unsure which plan is more suitable for your sites, if you need advice whether you should order a certain upgrade and how to order it or when you've got troubles installing an email account on your PC, you can get in touch with us and we will supply you with the necessary details right away. Our live chat is accessible even after our phone lines go off for the day, therefore if you have an account here, you can rest assured that you will always get instant help with any kind of question or issue that shows up.