24/7 Customer Support in Cloud Hosting
We provide you with 24/7 billing, customer and tech support for all our cloud plans. Even if you are not our customer yet and you have questions, we will give you a hand without delay and provide the necessary information, in order to give you a choice to make the very best decision when you purchase your new web hosting account. We are available at any moment, including weekends and holidays, and we supply multiple ways of communication to contact us - live chat, phone, e-mail messages and support tickets. For your convenience, we have multiple phone numbers internationally, thus you are able to call the one which is closer to you. The max response time for your email messages and your tickets is 1 hour. The regular response time is around 15-20 minutes, so you can forget all about waiting for several days to get assistance for any task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Servers
All the semi-dedicated hosting plans that we supply come with 24/7 customer and technical support, which means that no matter what issue you have, you are able to get in touch with us and we'll give you a hand without delay. The guaranteed answer time for any email message or support ticket that you open through your Hepsia hosting Control Panel is just one hour; usually the response time hardly ever is more than 20 min. We also have phone support with several local numbers globally and a live chat, which means that you will be able to get in touch with us and get more info about our services even if you don't have an account yet. We can assist you with any kind of question or a problem you may have - payment methods, package specifications, e-mail setup, web hosting account settings, and many others. If you employ our services, you will not ever encounter a situation where you should wait for a couple of days to get an issue solved like you will have to do with a number of other suppliers.
24/7 Customer Support in VPS Servers
In case you purchase a VPS server from us, you'll be able to use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, you'll find a couple of local phone numbers in the U.S.A., Great Britain and Australia plus a live chat service. When you are a current customer and you require help with some technical issue that requires more time to investigate or resolve, you'll be able to open a support ticket from your billing account or you'll be able to send an email and we'll take care of the issue and send you an answer within the hour. The reply time is warranted 24/7, including holidays and weekends, but for many issues it takes less than 30 minutes to receive support. Our support service covers your VPS plus all of the pre-installed software it features, so in case you need help with third-party software, you'll be able to check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum response time warranty, you will receive prompt support when you get a dedicated server from our company. Our customer and technical support teams are accessible 24/7/365, so any time you open a support ticket via your billing account or you send an e-mail message related to any problem with the server or the pre-installed software on it whatever the time of the day, you will have an answer within one hour, even during holidays. Our ticketing system is the better option when the matter involved requires a longer period of time to be solved or if it needs to be sent to our administrators, as it's far more convenient to keep track of the communication sent on both sides. For general, sales and billing issues/inquiries, you can phone us or talk to a live representative employing our chat service. In case you add the Managed Services upgrade to your server plan, our administrators can also help you with third-party software installation and troubleshooting and just like the regular support, this service is available 24/7 too.